SuperOffice Service

What do you like most?

Provides a good overview of all incoming cases. Easy for users to work with.

What do you like least?

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What business-critical problems do you feel SuperOffice Service solves?

We went from having excel and email for managing cases, now we have dashboards that make sure we don't miss any cases.

What do you like most?

Simple case management that creates good traceability. Easy to collaborate with others in the company by assigning the task.

What do you like least?

A bit locked in functionality (for now).

What business-critical problems do you feel SuperOffice Service solves?

What do you like most?

Superoffice is a CRM system that is perceived as very close to the user. It is clear that the system is built and further developed based on the everyday life and needs of real users. Our contact persons at SO are very responsive to our needs. It is easy to get help with questions and we are kept updated on development work for existing and new features (we have seen the development plan and know that there will be many new features and improvements, something we really look forward to). We have a much better overview of our customers, their interests and have a clearer view of how best to work with customer relationships. The case management section is incredibly useful and very user-friendly. By being able to easily categorise incoming external and internal cases and prioritise them, we have achieved a much smoother and faster way of working both within and between different departments. A personal favourite feature is the comment function on cases.

What do you like least?

I would like the small free text search to be broader. Our contact person at SO received my feedback with interest and commitment, looking forward to further development.

What business-critical problems do you feel SuperOffice Service solves?

SO has given us a much better overview in most areas, even areas where we previously thought we had a good grasp. We know where customers are in the customer relationship process and can act accordingly. We also have a much better overview of cases.