SAP Service Cloud
SAP Service Cloud occurs in the following categories
Description of SAP Service Cloud
SAP Service Cloud is a cloud-based customer service platform with AI-supported case management, omnichannel support and deep integration capability into the SAP suite. It offers intelligent automation, real-time dashboards and self-service portals for efficient customer care.
Who is SAP Service Cloud suitable for?
Suitable for large organisations and corporations that require highly integrated service processes and already use SAP landscapes. Ideal for sectors with complex customer service, e.g. utilities, telecommunications, industry or field service.
Company size
What size of company is this software suitable for?
101-500+
Support
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SAP Service Cloud occurs in the following categories
SAP Service Cloud product features
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
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