SAP Contact Center

This call centre system from SAP is designed to help personalise customer interactions while increasing employee productivity. Users can automate outbound calls using an outbound dialer, as well as receive incoming tickets of various types. The powerful call centre solution keeps statistics and compiles calls to easily show the call history of the business.

SAP's call centre solution can be used by companies of all sizes, but mainly by medium to large companies with a more extensive organisation. The system is customisable and can therefore work well in most different industries.