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Microsoft Dynamics

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Microsoft Dynamics occurs in the following categories

Description of Microsoft Dynamics

Microsoft Dynamics 365 Sales is a comprehensive CRM solution that integrates with the Microsoft 365 productivity suite. Dynamics 365 Sales improves customer relationship management by delivering detailed analytics, sales insights, and streamlined operations through familiar Microsoft applications. It offers real-time data access, AI-driven insights and customisation to improve sales performance and drive customer loyalty.

Company size

What size of company is this software suitable for?

11-500+

Support

How can you contact the supplier?

Test period

Can I get a free trial?

Yes

No

What do others think of the software?

Reviews and ratings about Microsoft Dynamics

Ease of use

Cooperation with the supplier

Support and service

Range of functions

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

Project manager

Medium enterprise (101-500)

Verified person

Norway

July 2023

What do you like most?

Collected information in relation to enquiry

What do you like least?

That it is difficult to change something yourself

What business-critical problems do you feel Microsoft Dynamics 365 solves?

Manage communication flows in a professional manner

Ease of use

Cooperation with the supplier

Support and service

Range of functions

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

Product manager

Medium enterprise (101-500)

Verified person

Norway

June 2023

What do you like most?

Highly skilled consultants who are easy to work with.

What do you like least?

-

What business-critical problems do you feel Microsoft Dynamics 365 solves?

Creation and follow-up of our customers

Ease of use

Cooperation with the supplier

Range of functions

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

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for this company?

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Microsoft Dynamics occurs in the following categories

Microsoft Dynamics product features

CRM System

API integration

Calendar integration & reminder

Call directly from CRM

Call lists

Contact/ prospect handling

Create documents & agreements

Dashboard - Sales overview

E-mail campaigns

Education

Lead generation via the web

Lead Score

Pipe management

Reminder

Sales forecasts & data

Send newsletter from CRM

Social media integration

Track leads

Accounting Software

Advice

Annual Report

Auto-accounting

Automatic reports

Bank connection

E-invoicing

Financial statements & declaration

Mobile receipt handling

Ready-made templates

Self-help

VAT declaration

Case Management Systems

360 view (oneview in real time)

Case & response templates

Chat support

Customer service management & support

Customize & model reports

Delegation & feedback of sub-cases

Deviation management

Digital forms & self-service

Helpdesk case management

Integration with ERP/ CRM

Inventory

Knowledge database

Mobile-friendly interface

Self-service portal

Service management

SLA & Escalation

Statistics & follow-up module

Triggers

Webhooks & API

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