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Lynes

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Description of Lynes

lynes is an all-in-one platform for business telephony and customer communication. With switchboard, telephony, ticketing and collaboration all in one app, it's easy to work smarter. Built-in AI makes the solution more powerful, efficient and future-proof. lynes is user-friendly, quick to implement and built to grow with both businesses and customers.

Company size

What size of company is this software suitable for?

1-500+

Support

How can you contact the supplier?

Test period

Can I get a free trial?

Yes

No

What do others think of the software?

Reviews and ratings about Lynes

Ease of use

Cooperation with the supplier

Support and service

Range of functions

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

Owner

Small business (11-100)

Verified person

Sweden

October 2025

What do you like most?

Smart feature of sharing calls and being able to easily change everything yourself in the app.

What do you like least?

nothing to point out yet.

What business-critical problems do you feel Lynes solves?

like the connection with our CRM Lime

Ease of use

Cooperation with the supplier

Support and service

Range of functions

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

Partners

Microenterprises (1-10)

Verified person

Sweden

August 2025

What do you like most?

Lynes switchboard

What do you like least?

That everything is not web-based as before. Where we could manage everything from our customers, to quotes, contracts, etc.

What business-critical problems do you feel Lynes solves?

Functioning switchboard, good support and scalability

Ease of use

Cooperation with the supplier

Support and service

Range of functions

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

CEO

Small business (11-100)

Verified person

Sweden

August 2025

What do you like most?

The development is moving forward at a rapid pace. Feels like a modern solution that understands the needs and what will be important functions in the future for companies. Like that it is more than "just" switchboard services and can cover more needs.

What do you like least?

Tested all the gears and today there is nothing I do not like.

What business-critical problems do you feel Lynes solves?

All services linked to classic switchboard functions are standard. In addition, there are smart functions such as Survey, web chat and AI agents that make it easier for the company. The fact that everything is gathered in the same platform is an advantage and streamlines for us.

Ease of use

Cooperation with the supplier

Support and service

Range of functions

Customisation and flexibility

Integration

Value for money

How satisfied are you overall?

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Lynes product features

IP Telephony

Integration with CRM

Optional telephone exchange

Portering

SIP

Softphone

VoIP

AI Receptionist

Automated Call Handling

Booking and Calendar Integration

Chat and Email Integration

CRM Integration

Intelligent Voice Recognition

Multilingual Support

Reports and Analytics

Security and GDPR Compliance

Call Centre Software

Voice response

Voicemail

Calendar synchronization

Queue management

Recording of calls

Reports and statistics

Softphone

Voicemail menu with button selection

Business Phone System

Collective invoice for all subscriptions

Free calls

Free calls within the company

Free SMS

Global coverage

Tele2's network

Telenor's network

Telia's network

Three nets

Unlimited surfing as an option

Unlimited surfing included

Without commitment period

Call Forwarding Service

Answer

Calendar synchronisation

Forwarding of ongoing calls

Integration with business systems

Landline number

Opening hours

Operator independence

Queuing system

Response groups

Softphone

Speech menu with button selection

Voicemail

Cloud Telephone Exchange

Analytics and reporting

Call queue management

Call recording

Integration with CRM

Mobile app and softphone

Voicemail and call forwarding

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