Genesys

A smart auto dialer solution with elements of AI functionality and automation that streamlines the organisation's telephone calls and customer contact. Among other things, the tool offers complementary customer service in addition to calls in the form of chatbots and voice assistance to enable customers to seek answers on their own. With predictive routing, customers can be matched with employees to increase the chances of good relationships and business and get full control of what your customers' preferences are to then simplify the sales process.

A customisable and scalable solution that has a wide range of users. For those looking for a powerful automation in the work process and a good support for telephone agents.