Freshdesk
Freshdesk occurs in the following categories
Description of Freshdesk
Company size
What size of company is this software suitable for?
11-500
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about Freshdesk
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Inte kul
Support•
Medelstort företag (101-500)•
Verified person•
Sweden•
February 2022
What do you like most?
Det funkar väl helt ok
What do you like least?
Jag är trött på att jobba i det här systemet. Vill ha tillbaka vårt gamla
What business-critical problems do you feel Freshdesk solves?
Ärendehantering
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Bra service
Customer Success•
Medelstort företag (101-500)•
Verified person•
Sweden•
October 2020
What do you like most?
Freshdesk har varit väldigt bra i sin behandling av oss som kund. Alltid tillgängliga och proffsiga i att lösa de problem som vi har rapporterat in. Freshdesk har många bra funktionaliteter som hjälper oss att hålla en kvalitativ kundservice 24/7.
What do you like least?
-
What business-critical problems do you feel Freshdesk solves?
Vi behövde förbättra vår kundservice genom att öka våra öppettider och få snabbare återkoppling till våra kunder. Freshdesk har möjliggjort detta för oss.
Ease of use
Support and service
Value for money
How satisfied are you overall?
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Freshdesk occurs in the following categories
Freshdesk product features
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Field Service Software
Checklist
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
Payroll/accounting integration
Project-linked expenditure recording
Scheduling
Time reporting
Case Management Systems
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Helpdesk case management
Integration with ERP/ CRM
Knowledge database
Mobile-friendly interface
Self-service portal
SLA & Escalation
Triggers
Webhooks & API
Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
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