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CANEA Workflow

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Description of CANEA Workflow

A web-based case management system where you can manage cases directly on your mobile phone or easily extract reports. Used by many large companies and is configurable to meet different needs.

Company size

What size of company is this software suitable for?

11-500+

Support

How can you contact the supplier?

Test period

Can I get a free trial?

Yes

No

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CANEA Workflow product features

Case Management Systems

Case & response templates

Customer service management & support

Customize & model reports

Delegation & feedback of sub-cases

Deviation management

Digital forms & self-service

Integration with ERP/ CRM

Inventory

Knowledge database

Mobile-friendly interface

Self-service portal

Service management

SLA & Escalation

Statistics & follow-up module

Triggers

Webhooks & API

Complaint Management System

Customer chats

Digital templates

Division of responsibilities

Follow-up in real time

My pages

Reports and statistics

Triggers

Process Management Systems

Automated notifications

Dashboard

Deviation management

Division of labour

Handling of documents

Permissions

Process maps

Standardized symbols

Deviation Management System

API

Case history

Case status

Image support

Notifications

Templates

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