Which helpdesk system should I choose?
A helpdesk system, helpdesk tool, or servicedesk tool assists both employees and customers with support. It saves time, minimizes friction, and helps, for example, the IT department to keep track of incoming tickets , just like any other ticket management system.
Waiting for a response from the helpdesk or, even worse – not receiving any response, creates frustration for any employee or customer who wants to move forward with their work, requests, accounts, or orders – without hassle along the way. A helpdesk platform helps organize and prioritize incoming tickets so that nothing is forgotten. The platform increases service, allows support or colleagues to work faster, and is an effective way to minimize bottlenecks in various workflows. Modern ticket management tools can handle multiple channels such as email or chat and allow for note-taking or sorting by urgency. What’s important is that it should be easy to create a helpdesk ticket and track it until everything is resolved. It essentially becomes a central hub for, for example, IT support. But which system does your organization need? And what features are important for you in the industry you operate in? BusinessWith has mapped the helpdesk and servicedesk systems available on the market, so you can find the tool that best fits your needs. Compare and choose directly on our site.
Quick Guide
List of 48 different Helpdesk Systems
Quick Guide
What do I need to know about helpdesk systems?
When faced with the choice of a helpdesk system or servicedesk system, it’s important to consider purchasing one that truly fits your needs. You don’t want a suit that is too big or too small to work with. Also, think about your future - if you are growing, it might be wise to choose a more advanced system now. However, it’s crucial to consider usability, just like with any other system. Many helpdesk systems and ticket management systems can seem complex, and the purpose is for the tool to help you work more efficiently and easily with helpdesk tickets. Map out your most important needs and start comparing the different systems with us at BusinessWith. You can easily filter by various product features, the size of your company, and read about different tools with us or proceed to their respective websites.
Feel free to ask the suppliers you are considering for demos. Do your research, and don’t forget to ask the employees who will primarily work in the system what is most important for them. How does the helpdesk or ticket management look today and what gears are in place? What needs to work better? Does the new servicedesk tool need to integrate with other systems? Then compare and choose a system at BusinessWith – our guide makes the choice easier.
