webCRM
vs
Goava
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Sales Support
Calendar integration and reminders
Contact and prospect handling
Creating documents and agreements
Dashboard
E-mail campaigns
Pipe management
Sales forecasts
Statistics and reports
Calendar integration and reminders
Contact and prospect handling
Creating documents and agreements
Dashboard
E-mail campaigns
Pipe management
Sales forecasts
Statistics and reports
Reviews
Based on 17 reviews
Based on 4 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Cooperation with the supplier
Reviews
Pros
We work internationally and use webCRM across borders, which works really well. The system supports our need to have a unified platform where we can follow up on customers and candidates across markets. In addition, we have integrated it with our recruitment system, TalentTech, which makes our workflows even more streamlined. We also use webCRM to send out invitations to network meetings, which works easily and efficiently.
The best thing about webCRM is how intuitive and user-friendly it is - both for sales and finance. The platform is extremely flexible and allows us to customise workflows, dashboards and reporting to match our specific needs. This makes it easy to keep track of customer activities, sales pipeline and follow-ups. The Outlook integration and automatic reminders have really streamlined our processes and strengthened our collaboration across teams. In addition, the support is top notch - fast, competent and always helpful.
Goava lowers the threshold for salespeople to find new potential customers. The time-consuming and sometimes mentally taxing process makes Goava's platform smooth.
After setting the parameters, you get good suggestions for prospects that give you new companies to contact.
After identifying potential prospects, there is an incredible amount of information right there for you to be relevant in your dialogue with potential customers.
Reviews
Cons
The biggest drawback is that the system cannot generate statistics and reports across countries with automatic conversion to the same currency. This makes it difficult to compare performance across markets. In addition, we find that the built-in e-sign solution doesn't quite match our needs - so we are now integrating with Addo Sign, which gives us more options.
There are some features that take some getting used to, especially if you haven't worked with CRM systems before. But fortunately, webCRM compensates for this through good guides and easy access to support. Over time, this becomes an advantage because you can configure most things yourself without the need for external consultants.
We have been running Goava for about 6 months and so far there is nothing we like the least.
If you have several different groups within the company that have slightly different interests and target groups, it is difficult to get the parameters to be relevant to everyone. Especially in the beginning before AI gets going and also goes on the user's behaviour.
