SuperOffice Service
vs
Nexcom crm
SuperOffice Service
Nexcom crm
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Pros
Provides a good overview of all incoming cases. Easy for users to work with.
Simple case management that creates good traceability. Easy to collaborate with others in the company by assigning the task.
Sorry, no data yet.
Reviews
Cons
A bit locked in functionality (for now).
I would like the small free text search to be broader. Our contact person at SO received my feedback with interest and commitment, looking forward to further development.
Sorry, no data yet.
