Herodesk
vs
Smartsupp
Herodesk
Smartsupp
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Live Chat System
Chat history
Customer information
Customizable
Integration modules
Measure customer satisfaction
Overall Dashboard
Proactive chat
Response templates
Screen sharing
Track visitor activity
VideoChat
VoiceChat
Chat history
Customer information
Customizable
Integration modules
Measure customer satisfaction
Overall Dashboard
Proactive chat
Response templates
Screen sharing
Track visitor activity
VideoChat
VoiceChat
Reviews
Pros
What I appreciate most about Herodesk is the combination of ease of use and flexibility. The platform gives us a strong overview of customer dialogue across channels, and the automation options have made it much easier to scale our support without compromising on quality. At the same time, the implementation has been fast and the adoption in the team has been high.
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Reviews
Cons
There are a few advanced features, especially in reporting and workflow setup, that take some getting used to in order to fully utilise. We've also found that some customisations require dialogue with support, but they have been quick to help.
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