ENIGX
vs
LiveChat
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Cloud service
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Chatbots
AI chatbot
API
Codeless
Connection to Live Chat
Customer service
Integration modules
Marketing
Multilingual support
Natural language
Rule-driven chatbot
Sales support
SMS/messages
Social media integration
AI chatbot
API
Codeless
Connection to Live Chat
Customer service
Integration modules
Marketing
Multilingual support
Natural language
Rule-driven chatbot
Sales support
SMS/messages
Social media integration
Product features in Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Pros
That the platform has different levels of usability so that all layers of the organisation, regardless of the technical customer, can use it. There is an easy-to-use dashboard that is used by managers to create campaigns and an API that our technical team loves.
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Reviews
Cons
That there will be less human contact, but this is more general for AI.
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