Freshchat
vs
Intercom
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Cloud service
On-premises
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Live Chat System
Chat history
Customer information
Customizable
Integration modules
Measure customer satisfaction
Overall Dashboard
Proactive chat
Response templates
Screen sharing
Track visitor activity
VideoChat
VoiceChat
Chat history
Customer information
Customizable
Integration modules
Measure customer satisfaction
Overall Dashboard
Proactive chat
Response templates
Screen sharing
Track visitor activity
VideoChat
VoiceChat
