Sinch
vs
Customer Service Suite
Customer Service Suite
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Omnichannel
Analytics and Reporting
Automation and Workflow Management
Customer Data Management and Segmentation
Integration of Multiple Communication Channels
Personalization
Rich Content
Unified Customer Communication Across Channels
Analytics and Reporting
Automation and Workflow Management
Customer Data Management and Segmentation
Integration of Multiple Communication Channels
Personalization
Rich Content
Unified Customer Communication Across Channels
Reviews
Pros
Relatively easy to use and that we can communicate in many different channels in several markets with a good overview. Seems to be quite similar to other options we have reviewed.
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Reviews
Cons
Had some problems with support cases, but by and large worked as it should. Wasn't the cheapest option when we reviewed it but seemed best for us.
Sorry, no data yet.
