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Intercom Helpdesk
Add Ledningssystem
Intercom Helpdesk
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Digital forms & self-service
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Reviews
Pros
The optimised processes and increased controls have allowed us to work in a more structured and efficient way. We have better governance and visibility, allowing us to identify and address bottlenecks faster. In addition, the system has contributed to a better working environment and increased productivity.
That it is easy to use, even for those who are not in the system so often. The authorisation structure in the system also does a great job of making it relevant to each individual employee when they log in.
Sorry, no data yet.
Reviews
Cons
It has, of course, sometimes taken some time to get used to new features, but Addsystems has been quick to offer support and assistance.
Can't think of anything concrete.
Sorry, no data yet.
Add Ledningssystem
Intercom Helpdesk
